Draft Kings Casino Help Center

Account Registration and Verification (KYC)

At Draft Kings Casino, maintaining a secure platform is our highest priority. As a regulated online gaming operator, we are required by federal and state law (including the USA PATRIOT Act) to verify the identity of every single user before they can make a deposit or participate in real-money games. This process is known as Know Your Customer (KYC).

What information is required during Sign-Up?

To get started creating an account, you will need to provide the following accurate information:

• Your full legal name (as it appears on your government ID).
• Your current physical home address (P.O. Boxes and commercial addresses are not accepted).
• Your Date of Birth (you must be 21+ to play).
• Your Email address and Telephone number.
• Your Social Security Number (SSN).

Why do you need my Social Security Number?

We require your SSN to verify your identity against national databases and to fulfill IRS tax reporting requirements. If you hit a taxable jackpot, we must generate a W-2G form. Your data is protected using state-of-the-art 256-bit SSL encryption. We do not sell your personal data.

How Long Does Account Verification Take?

Standard Verification: This happens automatically during registration and usually takes just a few seconds. If your provided details match public records, you are instantly verified.

Document Upload Verification: If we are unable to verify your identity automatically (which can happen if you recently moved, changed your name, or have a thin credit file), we will ask you to upload a secure scan of the front and back of your valid driver's license, passport, or state ID. This typically takes a few minutes to process.

Customer Support Verification: In the rare event that documents cannot be automatically read, our support team will manually review your account. This process usually takes between 24 and 48 hours. Please do not submit multiple requests within this window, as it may delay your approval.

Deposits, Withdrawals, and Cashier Info

Managing your funds should be seamless. We offer a variety of secure methods to get your money in and out of the platform.

Funding Your Account

Accounts may be funded only by payment methods registered in the exact same legal name as the Draft Kings Casino account holder. We do not accept third-party payments. Available deposit methods include:

• Online Banking (Trustly): Connect directly to your bank securely.
• PayPal & Venmo: Quick and easy e-wallet transfers.
• Debit Cards: Visa and Mastercard debit cards are widely accepted.
• Apple Pay: Available on supported iOS devices.
• ACH/VIP Preferred e-check: Instant electronic checks.

Note on Credit Cards: In adherence to strict responsible gaming standards and certain state regulations, the use of Credit Cards for funding online casino accounts is strictly prohibited. If a deposit fails, please ensure you are using a Debit card or connect your checking account directly.

How long do withdrawals take?

We pride ourselves on fast payouts. However, withdrawal times vary based on the method chosen and standard AML security reviews. Once a withdrawal is approved by our internal risk team, expected processing times are:

• PayPal / Venmo: Up to 24 hours (often instant for verified accounts).
• Online Banking / ACH: 1 to 3 business days.
• Debit Card: 1 to 2 business days.
• Wire Transfer: 24 to 48 hours (typically reserved for larger payouts).

Gameplay, Geolocation, and Connectivity

To comply with state laws, you must be physically located within an eligible jurisdiction to place a real-money wager.

Why is my location not being verified?

We use advanced geolocation software. If you are having trouble being located, try the following steps:

• Mobile Devices: Ensure Location Services / GPS is turned ON for the Draft Kings Casino app in your phone's settings. Make sure you are connected to a Wi-Fi network (even if you aren't actively using it for data, having Wi-Fi on helps pinpoint your location).
• Desktop/Laptop: You must be connected to Wi-Fi. Ethernet connections alone often cannot be geolocated accurately. You may need to download our Player Location Check plugin.
• Disable VPNs: The use of VPNs, proxy servers, or remote desktop software is strictly prohibited and will immediately block your ability to wager.

What happens if I disconnect during a game?

Internet connections can be unpredictable. If you lose connection during a slot spin, the game will automatically complete the round on our servers using the Random Number Generator (RNG). Any winnings will be credited to your balance.

If you disconnect during a decision-based game (like Blackjack) while it is your turn to act, the game will typically pause. Upon logging back in, you will be prompted to resume the hand from where you left off. If a significant amount of time passes, the game will automatically "Stand" on your behalf according to regulatory guidelines.

Responsible Gaming and Patron Protection

At DraftKings, we believe it's more fun when it's for fun and we want it to stay that way. We are united by the same values: fun, respect, and responsible play. You should only bet what you can afford and always set reasonable limits for yourself.

Code of Responsible Play

• Don't Chase Losses: Tough breaks happen. You're not here to fix your finances. If it doesn't feel right, step back.
• Stay Sharp: Play when you're clear-headed. If you're stressed or under the influence, wait to play.
• Treat losses as the cost of entertainment: Treat any winnings as a bonus. Gaming shouldn't be viewed as a pathway to financial success.

Know Your Limits: Use Our Tools

We provide comprehensive tools to help you manage your play. These can be accessed at any time in the Responsible Gaming Center within your account settings:

• Deposit Limits: Restrict the maximum amount of money you can deposit over a daily, weekly, or monthly period.
• Wagering Limits: Control the maximum amount you can wager over a set timeframe.
• Time Limits: Set maximum daily session lengths to prevent excessive screen time.
• Cooling-Off Periods: Take a short break. You can lock your account for a period ranging from 3 to 365 days. During this time, you cannot deposit or wager, but you can contact support to withdraw existing funds.

Self-Exclusion

DraftKings offers all players the ability to self-exclude. Self-excluded players are prohibited from accessing any product offered by DraftKings and are removed from all marketing lists. Players who choose this option must finish the full length of their exclusion before their account can be reinstated. This action is irrevocable.

Think you or someone you know may have a gambling problem? Reach out for help.

If you or someone you know has a gambling problem and wants help, call 1-800-GAMBLER.